Comments on: Power to the players! The power of consumer voice, exit, and loyalty. http://spinksville.wordpress.com/2011/06/27/power-to-the-players-the-power-of-consumer-voice-exit-and-loyalty/ MMOs and game design Tue, 21 May 2013 14:36:12 +0000 hourly 1 http://wordpress.com/ By: [News and Links] September in the Rain « Welcome to Spinksville! http://spinksville.wordpress.com/2011/06/27/power-to-the-players-the-power-of-consumer-voice-exit-and-loyalty/#comment-16062 Sat, 03 Sep 2011 14:38:09 +0000 https://spinksville.wordpress.com/?p=5579#comment-16062 [...] he’s having more fun than ever. I’m intrigued at his reaction actually, but it does fit into my model of consumer power (he’s in the loyal camp, who would rather people just left [...]

]]> By: Real ID Friend Parties for Free! | Ironyca Stood in the Fire http://spinksville.wordpress.com/2011/06/27/power-to-the-players-the-power-of-consumer-voice-exit-and-loyalty/#comment-15830 Wed, 17 Aug 2011 00:36:48 +0000 https://spinksville.wordpress.com/?p=5579#comment-15830 [...] Spinks posted an article at the time that I found to be carrying an utmost important message about how players as consumers deal with changes they are unhappy about. If players feel very loyal to the game and don’t see a feasible alternative, they are more likely to raise their voices about it instead of just silently unsubscribing and not “QQ”. Quoting from “Power to the players! The power of consumer voice, exit, and loyalty”: [...]

]]> By: Ineffectual Cash Store Bitternesss | Game Ninja http://spinksville.wordpress.com/2011/06/27/power-to-the-players-the-power-of-consumer-voice-exit-and-loyalty/#comment-15314 Fri, 15 Jul 2011 02:16:27 +0000 https://spinksville.wordpress.com/?p=5579#comment-15314 [...] want to appear responsive to customer feedback, which is why protests sometimes work as Spinks notes (with the caveat that a PR event does not equal changing the policy), but there’s very little [...]

]]> By: Tesh http://spinksville.wordpress.com/2011/06/27/power-to-the-players-the-power-of-consumer-voice-exit-and-loyalty/#comment-15150 Mon, 27 Jun 2011 21:01:54 +0000 https://spinksville.wordpress.com/?p=5579#comment-15150 I think it’s also crucial for devs to have realistic expectations for their ambitions. If they want to stick to their guns and make the game they want to make, it’s not going to be easy to shoehorn it into the mainstream. I think the ballooning budgets and WoW-chasers have lost sight of the potential of MMOs.

]]> By: Adam Hyland http://spinksville.wordpress.com/2011/06/27/power-to-the-players-the-power-of-consumer-voice-exit-and-loyalty/#comment-15149 Mon, 27 Jun 2011 17:15:30 +0000 https://spinksville.wordpress.com/?p=5579#comment-15149 All kinds of love for Albert O. Hirschman. Exit, Voice and Loyalty should be a central part of an consumer theory or IO class.

]]> By: spinks http://spinksville.wordpress.com/2011/06/27/power-to-the-players-the-power-of-consumer-voice-exit-and-loyalty/#comment-15147 Mon, 27 Jun 2011 13:11:21 +0000 https://spinksville.wordpress.com/?p=5579#comment-15147 That’s a great article on gamasutra. To me it reinforces how important it is for a new game to attract the ‘right’ player base who will appreciate the game for what it is, and hopefully stick with it as long as it basically sticks with the vision. And will also explain and defend the vision to other newbie players.

I guess the most important part of the hype cycle for game longevity is to be able to communicate that to possible future players.

]]> By: ironyca http://spinksville.wordpress.com/2011/06/27/power-to-the-players-the-power-of-consumer-voice-exit-and-loyalty/#comment-15146 Mon, 27 Jun 2011 12:18:36 +0000 https://spinksville.wordpress.com/?p=5579#comment-15146 What a nice and informative post, thank you!
I’m glad you outline the several ways of protesting, I get the impression people seem to think unsubscribing is the only legitimate and effective way, and any complaint anywhere is usually answered with, “stop whining and quit if you don’t like it” at least once.
MMO’s forums tend to get these reoccurring goodbye posts, long goodbye posts and I think your point of loyalty explains that quite well.
Great post!

]]> By: Longasc http://spinksville.wordpress.com/2011/06/27/power-to-the-players-the-power-of-consumer-voice-exit-and-loyalty/#comment-15145 Mon, 27 Jun 2011 08:57:38 +0000 https://spinksville.wordpress.com/?p=5579#comment-15145 A critical mass of players doing any of the three things described above is required to make companies react.

A good thing in general, basically democracy. But in so many other regards also a double edged sword.

I was thinking about this (*totally unrelated to the current EVE/CCP protests which I support*): http://www.gamasutra.com/view/feature/2157/soapbox_why_virtual_worlds_are_.php

I think our super safe MMO worlds nowadays got created this way. What’s the difference between democracy and rabble rule? :)

]]> By: epic.ben http://spinksville.wordpress.com/2011/06/27/power-to-the-players-the-power-of-consumer-voice-exit-and-loyalty/#comment-15143 Mon, 27 Jun 2011 06:35:27 +0000 https://spinksville.wordpress.com/?p=5579#comment-15143 Crazy, isn’t? I read a great post somewhere (and for the life of me, can’t find it now) that discusses EVEs growth due to dev responsiveness to player desires (ie,. adding official alliance functionality, after players were creating ad-hoc alliances on their own), but then changed course as devs starting pushing their own agenda. Ie., there’s no grassroots outcry for Incarna, microtransactions, and so on – those are purely CCP-driven features.

Will be interesting to see how things shape up in EVE. Given that the CSM – essentially player-elected representatives to interface with CCP on game development – wasn’t consulted on any of the latest moves, it’s not surprising that we’re seeing protests en masse. It’s like the executive branch ignoring the legislature.

]]> By: 10 Ways to Get – And Keep – Happy MMO Customers http://spinksville.wordpress.com/2011/06/27/power-to-the-players-the-power-of-consumer-voice-exit-and-loyalty/#comment-15142 Mon, 27 Jun 2011 06:06:12 +0000 https://spinksville.wordpress.com/?p=5579#comment-15142 [...] guess it’s that last part that hit CCP with a “confusion” spell. zero Happy Customers, [...]

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