[problem players] Pictorial version – problem players or problem behaviours?

victory of the daleks 1

 

“Everyone is in favour of free speech. Hardly a day passes without its being extolled, but some people’s idea of it is that they are free to say what they like, but if anyone else says anything back, that is an outrage.”
Winston Churchill

So imagine we have a group of people in the room. One of them is secretly a dalek who actually hates all life and has anger management issues and a disintegration beam. Those people might argue, they may have bad days, but only one of them is going to ever disintegrate people.

That’s one model of problem players – that some people are not like other people and are inevitably going to go dalek. The reason is not important, just that when you put them in that setting, they are going to be a problem. So if you can find and turf out those guys ASAP, the game space instantly becomes less threatening for everyone else. For lulz you could separate them into their own space where they can exterminate each other rather than just turfing them out completely.

 

dog socks

dogshaming.tumblr.com

Here’s another model: dogs aren’t bad, they are just dogs. And sometimes that means they might do things that annoy other people (or dogs) if they aren’t properly trained.

So if you socialise your dog properly, identify the behaviour you want to stop, and put in some training,  then all will be well. If we want people to stop being abusive online when they lose a PvP match or end up in a PUG with someone who they think is a noob, then we have to teach them this is not acceptable and that bad dogs will be shamed. It is, ultimately, behaviour that players can control if they want to.

 

firing_squad_2

“In this country, it is good to kill an admiral from time to time, in order to encourage the others” (Dans ce pays-ci, il est bon de tuer de temps en temps un amiral pour encourager les autres).” Candide (Voltaire)

An example of using a ban as a teaching mechanism for others.

So let’s try this again with less labelling

I don’t like labelling people as problem players. Or in other words, everyone is someone else’s problem player. But there are legitimately some people who struggle more with playing with others. We don’t need to know the reasons for this – some people are on the autistic spectrum, others have abusive backgrounds, others have been used to a community where smack talk and rage outs are acceptable, others are roleplaying being internet heroes. Maybe it’s patriarchy to blame, or capitalism, or the internet, or testosterone, or the NHS, or young people today, or the parents.

In the ideal world, there would be help and support. In the real world, they get to stomp all over the rest of us while society figures out how to best regulate the internet. And at this point I am equating problem players in MMOs to trolls on the internet. It isn’t the first comparison I am going to make but it does demonstrate how there is a difference between committed, organised trolling and people who just rage out from time to time when they’ve had a bad day at work. And as an added bonus, lots of people rage out when they encounter any kind of rules or regulation that involves them being told off. (I can say this from my experience as a mod on rpg.net).

And as soon as we shift from talking about problem players to problem behaviours, we have a problem which (potentially) could be solved. Make no mistake, solving the problem of online bullying is up there with climate change and water shortages and war in the middle east as one of our generation’s Big Problems.

Unfortunately, bullies don’t want to be ‘solved’ and will spend many happy hours figuring out ways around any mechanisms that are in place, so that they can  make other people’s lives more miserable. Or in other words, Lum is wrong and actually it may be a problem if the cats want to play with the box rather than the cat toy. Why do I say it? Because if some people are determined that their game is really about playing with the other players whether they like it or not, they are ruining the sandbox for others.

For a lot of others though, the behaviours can be channelled and the larger and more successful massive online games are finding ways to do that. I will talk more about Blizzard later this week because I think they and Riot are right up there with the best of any online organisation, public or private sector, in managing the player base. MMOs/ massive games are going to be where these techniques are honed and the ones which work will see use more widely later.

And at the same time, we can argue about how well this behaviour management is working. WoW is still a game in which you may zone into a PUG/ LFR and be abused/ booted while you are a new player and trying to learn the strategies. LoL still has a reputation for similar types of abuse. There are other games which have more pleasant communities and reputations. So the other angle would be – how do we build nicer communities?

Thanks all for the feedback on yesterday’s post! I see some agreement with the general principle that we’d like our online spaces to be less hostile, and some equally valid concern about the mechanics of how this might happen and what kinds of rules could be fairly applied online.

Should MMOs ban more problem players?

Quick post today. I am going to spend the rest of the week writing about the problem of problem players, both in MMOs and online in generally.

There has been a tendency for devs to feel “don’t ban paying players.” I think that’s way outmoded. It’s time to moderate these game spaces properly, recognise that the bar for good behaviour (ie. don’t be an arse, don’t harass people, don’t deliberately spoil a group event for your grouup) is pretty darned low, and start banning people who can’t meet those criteria.

What do you think? Would you be more likely to play a game which was proactive about bans? Is it just the cost that stops devs from implementing this? (Yes I know Riot games has been quite inventive here, but LoL still has a pretty poor reputation for player behaviour).

The land of lost content: Lum on the lifecycle of the MMO player

*coff* Is anyone still here? (I love you all!)  I thought I’d catch the Blaugust train before it completely left the station.

This is Lum’s masterful summary of the lifecycle of an MMO player. He’s just looking at the cycle in one MMO, not the part where you try to repeat the experience fruitlessly a few times and then wander off to find some other hobby.

 

collared dove

XL. Into my heart on air that kills

INTO my heart on air that kills

  From yon far country blows:

What are those blue remembered hills,

  What spires, what farms are those?


That is the land of lost content,

  I see it shining plain,

The happy highways where I went

  And cannot come again.

 

Listening to Welcome to Nightvale.

I want to believe in EQ Next

In the jaded MMOsphere, dulled with years of falling subscriptions, shorter and shorter player lifespans (remember when we used to think calling a game a “three monther” was disparaging?) and a slow but certain move away from being virtual worlds to monetised gamification platforms, the announcement of a new PvE sandbox-style game backed by one of the main players in the business is always going to be a wake-up.

Many of the blogs I follow are projecting what they expect to see, or would want to see in the upcoming set of announcements at SOE Live tomorrow (2nd August).

One thing is for sure. EQ Next has the potential to shake up the hobby. The second thing that is for sure is that they won’t do that. Am I jaded? Maybe so. I want to briefly give some ideas for what I think they should do, and then some thoughts about what I think they will do.

How to do a successful PvE sandbox

I think there is a room in the market for a more accessible version of games like Wurm Online and Tale in the Desert. Minecraft shows how much people enjoy building and creating, and the incredible success of games like Sim City and Civ shows how much appetite there is for large simulations. And if the boom in social media shows anything, it is how much people enjoy creating and being part of communities. For a lot of people this could include a roleplaying aspect.

To make this work, EQ Next would need to take lessons from games like Glitch and Ultima Online as much as WoW. Instead of focussing on making a world to adventure in, make a world that people would want to (virtually) live in.

Keep direct PvP to a minimum. People don’t want to live in a warzone. And the ones who do already have games that cater to them, those players aren’t the people you need anyway. You need the settlers of the gaming world (consider this a new category alongside explorers, achievers, etc.) to inhabit your world and bring it to life.

There needs to be gameplay to keep things moving, but it can be based on a more simulation-type model. It needs a proper economic model also. Players enjoy ‘taming’ their local environment and building up their smallholdings but there are surely more interesting gameplay models with which to do this than either Farmville or “spreadsheets in space”. The players this game needs are not necessarily the achievers although there can be quests, instances and adventures for them as well. You don’t even need to encourage ‘grouping’ so much as ‘interacting’ and ‘organising’.

A sandbox needs, more than anything else, space. That means virtual space in the sense of large worlds to explore and exploit. But also space for players to carve out their own niches, explore different playing styles, think up different in-game projects to pursue, and space to step away from the levelling track.

Lore is an important part of building an immersive world, but SOE need to ditch the EQ lore. Or at least reboot it into something more coherent. No one is interested in the existing lore except the grognards, EQ2 was always a chaotic mess lorewise, and when the only thing people know about your main character is that she’s a blonde with big boobs, it’s time to start over.

What I think they will actually do

Given that the reveal is at SOE Live, they will hype up the Everquest/ EQ2 connection, which is probably not of huge interest to anyone who either didn’t play those games or didn’t like them.

I think the game will ultimately fail as a virtual world, under the pressure to monetise and to stick to tried and tested F2P mechanics (yes, they said they plan to stick with a P2P subscription model but I can’t see that happening). Expect to see lots of talk of high impact PvP, frequent world events, “a living world” (hint: the best way to have a living world is fill it with players) and some pretty screenshots.

But for all that, they have been saying a lot of interesting things in interviews about ditching the story. Maybe they will surprise me yet.

Thoughts on the Steam Sale, also Dust

It’s like Valve read my mind (or blog). I hadn’t really planned to buy much in the Steam Sale but they kept putting up games on my list so what’s a girl to do? Current haul this time around includes: XCom, FTL, Kerbal Space Program, SIns of a Solar Empire Rebellion and Dust: an Elysian Tale. I don’t feel manipulated and am a happy customer (at least now that I’ve figured out how to get XCom to save) but it’s true that I spent more than planned.

I am epically ambivalent about Steam’s strange trading cards thing – is it a game or just a bizarre hook to reel in collectors? Not sure, but it seems popular and I picked up some pocket change by selling my cards on the Steam marketplace to people who (for whatever reason) seemed to want them. It is worth noting that people will also pay pocket change for cards generated by playing the games so if you buy a game from Steam that has a lot of associated cards, you can recoup some of your outlay/put the profits towards your next purchase. This makes it one of the most excruciatingly clever promotions ever seen.

Also I kind of like the design that collectors get rewarded with being able to collect things, and I can still  get rewarded for NOT being a collector (ie. by being able to sell the unwanted collectables.)

Jamie Madigan has spent more time thinking about the psychology of steam summer sales.

So what’s the score with Dust?

I haven’t booted up Dust: an Elysian Tale yet, as am currently too occupied with XCom. But the name does remind me that I haven’t heard much recently about CCP’s Dust 514.

I assume from this that no news is bad news, given that gaming companies tend to hype every minor piece of positivity to the ends of the earth and beyond. So colour me unsurprised that Brendan Drain just slated the game on Massively after trying it last week:

Last week I finally sat down to play the game myself and was thoroughly disappointed with both its 2005-era graphics and fundamentally broken gameplay.

The review a couple of weeks back in Edge Online was also harsh.

Combat has about as much personality as the bleak, dust-blown worlds. There’s none of Halo’s gently exaggerated physics, Shootmania’s relentless velocity or Call Of Duty’s immediacy. There’s just shooting people with guns, albeit while battling against some suspect hit detection and sludgy controls.

It’s in stat-packed menu screens, not on the battlefield, that Dust feels most part of the universe in which it nominally takes place.

I don’t know of any official figures about Dust, but I remember wondering last year how much CCP had invested in developing Dust and what the knock-on effect might be on them if it wasn’t successful. I guess we’ll find out.

In which we complain about solo quests in an MMO world

I realised last week that the most frustrating moments for me in MMOs are not losing in PvP, nor being yelled at in a PUG, or having a wipe night in a raid, or being beaten to a mob (in old school games in which that still is a thing). Nope. It is being forced to do a solo quest that I can’t do.

In all of those other situations you can take a break and come back and things will have changed – maybe you’ll get a better random group, or raid makeup, or find a quieter time. Maybe you could grab some friends/ willing strangers to help. But the solo quest is potentially going to block your progress forever. Plus just as it’s frustrating to be asked to find a group if you had been happily soloing, it is annoying to be forced to solo if you’d been duoing or playing with friends.

Mirkwood in LOTRO has issues with this design. It’s still one of my favourite zones, but the epic quest there does love its solo elements. Which can be fun and all when you can do them, and crazy frustrating when you are struggling. Especially if you had been duoing (or playing in a group) and now feel that everyone is waiting for you but no one can help. Arb and I have been enjoying playing our alts through Mirkwood lately, but some of those solo quests are pretty non obvious (yes I’m talking about the one where you have to help a dwarf escape from a prison via using barrels of poison to send some of the other inmates to sleep) – not hard once you know the trick, but non obvious in a frustrating way.  I’m not sure either of us were prepared for how failing a solo quest just makes you want to log off and never play the game again. (At least for awhile).

This is partly the specific quest design – a well designed piece of game will at least give you some clues as to why you failed one attempt and how you can improve next time. But it’s also because an MMO is not the same as an offline game. Most MMOs don’t optimise solo quests for specific classes (SWTOR is the exception) so the difficulty is probably not only fixed but also likely to feel unfair if it doesn’t favour your class strengths. Which is especially frustrating if you had been duoing with someone for whom that isn’t the case. It can make a huge difference if your character has strong AE, or heals, or a pet.

The legendary WoW quest

Speaking of frustrating, I’ve tried to complete the solo stage of the legendary WoW questline (Celestial Blessings) several times on my shadow priest, for both the healing and ranged dps versions. I can’t do it at all. I’ve read tactics. I’m not really interested in trying any more.

So what does this mean really? Aside from killing my enthusiasm (admittedly waning anyway) for this expansion, I guess I’m just not good enough.

I can live with this. I don’t like PvP and I’m not big on trying impressive soloing adventures. I’m a decent healer and dps on my priest but I’m not a great or talented soloer so maybe I don’t deserve cool epic things. What I find more frustrating is  feeling trailed along by this stupid questline all expansion to the point where I will have to give up. When they put in a PvP section to the legendary, people complained but it was actually very non-PvPer tolerant  (just had to win a couple of battlegrounds, which you can pretty much do by queueing repeatedly until random chance gives you a good set of team mates). So how come the solo section can’t be non-soloer tolerant too? Why is this the point where the game decides to get elitist?

I don’t know the answer to that because there is no reason. It makes me feel stupid (for assuming that the quest was aimed at the same level of player it had been from the start), as well as wanting to quit.

How do you feel about solo (I mean forced solo) quests in MMOs? Does anyone else get as frustrated as I do?

Brief catchups, Steam Sale, and a RPG kickstarter not to miss

There are two main reasons that I have been quiet on the blogging front lately. The first is that I’m feeling quite uninspired about MMOs at the moment – my main games are WoW (in which I’m still raiding with my awesome guildies) and LOTRO (which I’m playing about a session a week with Arb on my runekeeper). They are both oldish games. Maybe I’m just an oldish school MMO player.

The EVE experiment ran to the end of the first month, by which time I was really only logging on to tweak the skill queue. I have no doubt that the game is all about the corps and PvP, but I’ve played sandbox games enough to know that even with all these things in place, it’s still not going to be a game for me during the long slow summer gaming slump. It is in the nature of sandbox games to involve a lot of hanging around and being bored in between flashes of interest. It’s a pretty game though and I miss Elite.

Like many other players, I often fall into a summer gaming slump. This year feels different, because my enthusiasm about upcoming MMOs is so muted. I have played the FF14 beta and it was OK, but I felt bored. I saw nothing to make it stand out from the other themepark MMOs I am playing. I may have missed the aspects that make the game stand out, but I played until I got too bored to log in any more. TESO is likely the next new MMO I will play, and mostly because a friend of a friend told me that the writing was good. We’ll see.

The (not so recent now) news that Blizzard have ditched whatever their old plans were for Titan and are starting from square one didn’t surprise me, I’d already wondered whether they have dropped previous redesigns and had to redo due to changes in the market. But it does mean that WoW is going to be the Blizzard staple for a few more years yet. They’ve done a lot of things right with MoP but by this stage in the expansion, I am still feeling generally unenthused. It will be hard work for them to keep coming out with this level of content output and even if they do, they will be constantly losing players.

And as I have pretty much no interest in shooters, the upcoming shooter type MMOs are largely going to pass me by also.

The second reason for not blogging is that I’ve been busy with new job, which is all quite positive but takes a lot of energy.

I will however try to do more regular updates in future. Even if I am on a downswing in MMO playing (and the genre in general is also) it is still worth documenting. Along with some generic thoughts about MMO tropes that I will not miss. It is the vast virtual worlds to explore that I will however miss. I’m not sure how great a feature those will be for any new entries to the genre, such as it is.

Steam Sale

It’s that time of the year again. Anything big on anyone’s wishlist? I’m not sure I do, this time around. A lot of the games I wanted I have already been able to buy at good discounts. Kerbal Space Program sounds intriguing though, and I’d be up for Sword of the Stars or some kind of 4x strategy game. Any indie games anyone would recommend?

Clearly it is a bad idea to buy new games when there are older ones I have not started yet, but such is the world of extra disposable income.

Kick out for Chuubo

And lastly a shout out for a kickstarter that is ending soon, which is a (pen and paper) RPG by one of the most talented writers in the industry. Jenna (probably best known for Nobilis and some of the better received Exalted books)  is often hailed as either a genius or a quirky cultish author but aside from her evocative writing style, the real smarts are in the way she plays with rules and mechanics to build games that just work differently to the standard D&D wargaming based dungeon crawls.

In Chuubo the goal is to make it interesting and easy to run pastoral games, where character development and exploration is core to the game rather than just killing monsters and looting their corpses. If you want to know how she does this, plonk down $15 for the KS and you can have access to the entire first draft, as well as various other freebies, examples of play and short stories that she’s put up for the KS supporters. And as you might guess from the fact that the first draft is up, the game is already  completed and the KS is funded – further funds will go towards the stretch goals.

She describes the game as:

It’s an RPG that strives, as its first principle, to make it worthwhile to spend your time on both the little things and the big ones — a game that’s meaningful and fun whether your characters are drinking tea with their friends, exploring their new home, doing their daily round of chores, or hunting horrors in the dark. It’s a work that strives, as its second principle, to bend but not break when the same people who were sweeping or arguing over television shows a few minutes before start throwing around godly powers, breaking the world with their poorly-phrased wishes, and heading out into the dark to challenge Death.

I especially recommend this one to game designers. She is honestly a genius with mechanics. Enjoy!