Blog Azerorth has a particularly challenging Shared Topic this week – it’s about helping new players.
Here are some other bloggers on the topic:
I do not spend a lot of my time helping new players, if only because I don’t encounter very many. It also can be tricky to spot the new guys, often indistinguishable from experienced players who just act like newbies. So before I tackle the topic, here are a few pointers for newbie spotters. This is how you know you’ve got the Real Deal on your hands.
- Player has not yet figured out how to use chat channels. They may use say or whisper instead, if they’ve worked those ones out.
- Player does not know how to find the bank or auction house (or add any essential facility of your choice.)
- Player is confused by need/greed conventions. Unfortunately this is easily mistaken for ninja behaviour. This could also just mean an experienced solo player who hasn’t grouped much.
- Player can’t ask for help because they don’t really know what sort of help they need. If you are struggling with how to start combat, there’s no point asking for help with complex rotations.
- Player went exploring and ended up in a totally inappropriate zone for their race/class/faction, and doesn’t know how to get back. (It’s the not knowing how to get back which scares newbies, more experienced explorers usually have A PLAN involving a bucket, 50’ of rope, and/or a hearthstone.)
- Player got lost. (This does not hold for instances such as BRD where everybody gets lost.)
- Player wants to improve or learn how to do something better. This is how you know you have a live inexperienced newbie and not an experienced zombie.
So, assuming that you’d like to help new players, how do you do it? Here are five things I try to do – and you will notice that I don’t go too far out of my way. I’m in game to play and have fun, not to act as teacher or big sister to the unwashed masses (err, excluding my actual sisters). I have also learned through experience that I won’t be helping anyone if I’m grumpy and out of sorts.
1. Answer (sensible) questions on global channels
A lot of people goof off in trade chat or the local equivalent, which is all well and good. But one easy way to help newer players is simply to answer questions on the chat channels. If someone has gotten as far as asking a question, it means that they’re taking the first steps towards helping themselves. And if you happen to be in the area covered by the channel and aren’t busy, why not answer?
I sometimes talk to people via whisper if they are asking warrior or tanking questions. For example, I spoke to a player last week who was asking how to gem gear for a protection paladin – it’s not a difficult question, and it’s also very little effort for me to give a basic informed answer, and offer signposting to decent tanking websites if the guy wants to read more.
2. Help new players to settle into your guild
If a new player joins your guild, you can help to smooth their experience. This doesn’t mean that you need to talk to them extensively every time they log on, especially if your guild isn’t chatty anyway. But you can help by making sure they know about guild activities, bulletin boards, addons, bank, or any other way in which your group usually communicates and organises.
It might mean as little as checking that someone has read the guild info tab (if your officers are organised and put useful information in there). Or asking if they want to join some regular guild activity if they are online and appropriate level.
You can, if you choose, help new players by either giving them gold or sharing gold making tips. (Do lots of dailies to get gold for your epic mount, is a good one in WoW for example. Or start with two gathering skills.) A lot of players are ethically opposed to giving gold to beggars. Others may be amused enough by a good pitch to help an enterprising new player out with some starting cash.
I have been in guilds – and am sort of running one at the moment – where we aim to give people gold to buy their flying mounts at level 60 if they don’t already have the cash. The idea is that people can pay it back to the guild bank later and since we’re careful with invites, the facility won’t be abused.
If you’d rather give goods, then bags are always helpful to new players. So if you get chatting to someone after giving advice on a chat channel and would like to help them further, a gift of bags will not compromise your gold giving ethics but is a very helpful gesture. If you are a crafter, there may be other low level gear you can help players with. Glyphs and potions can be helpful too, if you don’t mind explaining how to use them.
In general, giving stuff to everyone who asks will make you feel like a sucker unless you just won the in game equivalent of the lottery or are a generous drunk. But giving stuff to ‘worthy’ newbies is a time honored way of helping new players.
4. Don’t bitch at people in low level instances
News flash. You will sometimes find new players in low level groups or instances. Do not expect these low level groups to function like well drilled raid groups in which every player has been studying their role for several years.
Instead, go in to have fun and be entertained. If the group upsets you, then you can always leave. But newer players can have an infectious enthusiasm and the better ones will take tips and advice if it’s offered in a generous way.
Low level instances are also often harder than higher level ones if you tackle them at the intended level and gearing. (I have come to the opinion that LBRS is the hardest instance in the game. It’s certainly the one I have seen completed least often lately.)
Give the lowbies a break. Assume they might be new. Give them a chance to take advice before you give up on them.
5. Don’t socialise if you are in a bad mood
This is the biggie. You cannot help anyone, newbie or otherwise, if you are burned out, stressed, bad tempered, or feeling anti-social. The kindest thing you can do for your fellow players in that case is to take yourself away from the social scene and either stay offline or maintain radio silence.
Never mind if you feel an obligation to help newbies. Never mind if you promised them an instance run. If you don’t feel up to it, make your excuse and back out. It’s allowed. And you need to put your own fun and welfare first.
It’s probably better if you don’t agree to do anything that you know you didn’t really want to do in the first place. People can take no for an answer. I know a lot of players who do have trouble with saying no, but it’s just one of those life skills that you need to learn for your own protection.
Solutions to the mentioned problems:
chat channels: tell them to always talk in /yell. Then report spam
can’t find AH: ask them what they want, buy it in the AH, sell them double price
complete idiot: let him rot
ended up wrong place: offer them to escort them out! Lead them to Silithus, into the bottom of the cave. And HS there!
got lost: /roll 4. 0: “go north”, 1: “go east”…
“Player wants to improve or learn how to do something better” is the only who deserve help. The rest are just morons or slackers! Pwn them!
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